Our policy lasts for 30 days. If it has been 30 days since you received the item, unfortunately we cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
To make a return:
- You must show us a receipt or proof of purchase.
- Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
- Any item that is returned more than 30 days after delivery.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision whether to approve or deny your request.
If your request is approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within 10 business days.
Late or Missing Refunds (if applicable):
If you have not yet received your refund, please check your bank account first.
Then contact your credit card issuer, as there may be a delay before your refund is officially sent.
Then contact your bank. There is often a required processing time before your refund is sent.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Items for sale (if applicable):
Only regularly priced items are eligible for refunds. Unfortunately, sale items are not refundable or exchangeable.
Exchanges (if applicable):
We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please email us at email@example.com.
You will be responsible for paying your own shipping costs to return the item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are shipping an item worth more than 45 £, you should consider using a delivery service that allows you to track your shipment or purchase delivery insurance. We do not guarantee that we will receive the item back.